Question 1

Where are you located

Accepted Answer

Paper Bag Shop 688/7, Galle Road, Colombo 3 Phone - 114343705/ 0773370617 Email - sales@paperbags.lk   Click HERE to see the location on Google Maps

Question 2

Where can I buy these bags

Accepted Answer

1) You can visit our shop at below address and purchase over the counter. We maintain ample stocks at our shop most of the time.   Paper Bag Shop 688/7 Galle Road Colombo 3 Tel -114343705/ 0773370617   2) Login to www.paperbags.lk and purchase online   3) You can purchase limited products on Daraz  for cash on delivery and easy check out. Price will not be same on Daraz site.

Question 3

What days are you open

Accepted Answer

We are working from  Mon - Fri 9.30 - 5.30 pm Sat 9.30 to 3.30 pm Closed - Bank and public holidays

Question 4

How do I pay

Accepted Answer

If you are visiting our shop in Colpity, you can pay by cash, card or debit card at the counter,   If you are buying online,  payment can be made, anytime after checking out and completing the online order using the following two methods    *1) Bank Transfer*    A direct deposit to our bank account shown below followed by an email with a copy of the transfer to sales@paperbags.lk   Paper Bag Shop Pvt Ltd Commercial Bank Pettah branch 1240018040 Swift Code - CCEYLKLX    *2) Request Credit Card Payment Link*    Request a payment link (Simple Pay- Operated by Commercial Bank) by sending an email to sales@paperbags.lk. with the ORDER NUMBER and a message "SEND PAYMENT LINK"    Click the link and make the payment like you would usually do for an online transaction. Please make sure the total is tallying with your order value before making the payment. On completing payment you will get notified by your card provider and we will process the order the following working day.

Question 5

How much do you charge to deliver

Accepted Answer

We deliver island wide   Rates depend on delivery location and weight of the order.    Once CHECK OUT is cliked and your details are entered, you will be take to the next step to select an option from the DELIVERY METHOD which will show the delivery rates for all the options which will depend on type and time of delivery.

Question 6

Cash on delivery

Accepted Answer

Cash on delivery is currently available within Colombo and adjoining suburbs. Please select option to see rates when you check out   Cash on delivery for other locations are availbe for purchases made on Daraz website.

Question 7

Which zone is my delivery location

Accepted Answer

Find Your Delivery Location

Zone A
Dehiwala   Kalubowila  Kolonnawa Kotahena​  MountLavinia Narahenpita Nadimala Nawala Nugegoda Pamankada  Rajagiriya

Zone B
Attidiya Athurugiriya Battaramulla  EthulKotte Homagama JaEla Kotte Kadawatha Kaduwela Kandana Kelaniya Katunayake Kiribathgoda Kohuwala Koswatte Kottawa Kotte Madampitiya Maharagama Malabe Moratuwa PitaKotte Ratmalana Pannipitiya Peliyagoda Piliyandala Ragama Thalawathugoda Wattala Wellampitiy  Wickramasinghapura

Question 8

Can i get my logo printed on the bag

Accepted Answer

You can select the quantities you want to print by visiting PRINT LOGO page. See the print charges in a chart and  to compare rates and sizes by visiting PRICE LIST page.   We take 21 working days to devliery the printed bags   For quantities less than 500 Carrier bags a sticker is recommended. We don't do stickers but Print Mart down Duplication road do them.

Question 9

What is the minimum quantity I can buy

Accepted Answer

Any quantity can be purchased at our outlet. However minimum quantity applies to online sales based on types of bags. Price is base on the quantity you purchase.  Please click on PRICE LIST page to compare price and size of all bags in a chart.    .

Question 10

How do I return or exchange what I purchased

Accepted Answer

Paper Bag Shop  will make sure all deliveries to reach you and paper bags to be up to your expectations. In the event the bags you received does not match your order, defective, damaged during transport and not in a usable condtition, a full refund or replacement will be made within 2 working days after receiving the returns. For exchange or return, goods along with the packaging has to be returned in a resalable condition at csutomer cost within 1 working day after purchase, for a full refund. ​ Before you order, please note the actual color shades, appearance and some characteristics of the paper bags may not exactly match with the dispalyed images here. Please expect a 15mm  tolerance on the size.  Texture and gauge may vary from your preference For any clarification please call or request for images prior to purchasing online or visit shop if variations are not acceptable to avoid any disputes, especially when purchasing colored bags.