Frequently asked questions

Paper Bag Shop will make sure all deliveries to reach you and paper bags to be up to your expectations. In the event the bags you received does not match your order, defective, damaged during transport and not in a usable condition, a full refund or replacement will be made within 7 working days after receiving the returns. For exchange & return, goods along with the packaging has to be returned in a resalable condition at customer's cost within 1 working day after purchase, for a full refund. ​ Before you order, please note the actual color shades, appearance as some characteristics of the paper bags may not exactly match with the displayed images here. Please expect a 15mm tolerance on the size. Texture and gauge may vary from your preference. For any clarification please call or request for images prior to purchasing online or visit shop if variations are not acceptable to avoid any disappointment , especially when purchasing colored bags.

We make a wide range of paper packaging to suit retail stores, food outlets and events. Our range includes brown kraft paper bags, coloured paper bags, takeaway bags, shopping bags, twisted rope handle bags, cut handle bags, loot and party bags, and food-safe options like grease and oil-resistant paper bags.

You can order from Paper Bag Shop online, visit our store at 688/7, Galle Road, Colombo 3, or send your order on WhatsApp to 0773370617 with the bag image, quantity, name, address, and contact number. You can also find limited products on Daraz, PickMe, and Uber. For payment, we accept PayPal online and offline payment in store.

DELIVERY TIME AND CHARGES Time and charges of delivery will show after the checkout page on entering delivery info and selecting the correct delivery location. Selecting incorrect location will delay delivery time. Find your zone in the chart shown at the bottom of this page. Deliveries commence after 4 pm and we will do our best to deliver on the said date. Please call us on 0773370617 for any clarifications. ONE DAY DELIVERY Please follow below order for a smooth delivery 1) Place order and await Order Confirmation Mail 2) Complete payment using one of the payment methods after receiving mail 3) Send payment copy by replying to mail 4) Allow ONE HOUR to pack your order. Please don't place order after 4pm. 5) After a lapse of an hour, book your courier for pick up and send driver details (Vehicle and contact number) - Please note sending for pickup earlier than one hour will inconvenience all parties concerned and handing over package might get delayed further. 6) Expect a mail/message from us after handing over package. Please use PickMe for faster one day delivery. In house One Day Delivery service is available for orders received up to 3 pm on working days. Orders after 3 pm will be executed the next working day. This service is active when its visible in the Delivery Method list. Only valid during working hours/days. For any clarifications please call 0773370617. CASH ON DELIVERY COD service is available only when it shows under Delivery Method after clicking on Checkout. COD is available within Colombo and selected suburbs only. When this service is activated, the COD option can be selected from the Delivery Method list. Island wide cash on delivery is available on PAPER BAG SHOP DARAZ store. All orders place on holidays and weekends will be couriered the next working day. Be cautious when placing orders ahead of weekends or long holidays. HOW TO FIND YOUR DELIVERY LOCATION Find your delivery location below and select the same in the Delivery Method after you fill your delivery details on clicking checkout. If your delivery location is not found in the below list or in the Delivery Method after the checkout page, then you need to select OUTSTATION or NORTHEAST. Suburbs Dehiwala Kalubowila Kolonnawa Kotahena​ MountLavinia Narahenpita Nadimala Nawala Nugegoda Kohuwala Rajagiriya Madampitiya Athurugiriya Battaramulla EthulKotte Homagama JaEla Kotte Kadawatha Kaduwela Kandana Kelaniya Katunayake Kiribathgoda Koswatte Kottawa Kotte Maharagama Malabe Moratuwa PitaKotte Ratmalana Pannipitiya Peliyagoda Piliyandala Ragama Thalawathugoda Wattala Wickramasinghapura

We take 21 working days to complete a print order. Please click HERE to take you to our Branding page on our website to see how much it would cost you to get a print done. For quantities less than 1000 Carrier bags, a sticker is recommended. We don't do stickers but print & stationary shops will do them. If you still wish for more details , you can type here, call us on 0773370617 or write to sales@paperbags.lk

Yes, we can make paper bags in brown provided its selected within our standard sizes. Send us the measurements. MOQ is 1000 bags.

Yes. Many of our bags are made using recycled paper, making them a practical and eco-friendlier packaging choice. They are a great option for businesses that want to reduce plastic use while still keeping packaging strong and attractive.

Location Paper Bag Shop 688/7, Galle Road, Colombo 3 Phone - 114343705/ 0773370617 Email - sales@paperbags.lk Click HERE to see the location on Google Maps Business Hours We are working from Mon - Fri 9.30 - 5.30 pm Sat 9.30 to 3.30 pm Closed - Sundays and Public Holidays

Benefits of using eco-friendly paper bags in Sri LankaHere are the main practical and environmental benefits—especially relevant in Sri Lanka where there have been policies to reduce single-use plastics.1) Helps reduce plastic pollutionSri Lanka has implemented regulations and bans targeting single-use plastics and polythene (e.g., measures introduced from 2017 onward, and additional bans approved later). Switching to paper bags reduces demand for plastics and helps cut plastic waste entering drains, streets, and coastlines. (cabinetoffice.gov.lk)2) Biodegradable and breaks down naturally (when untreated)Paper is generally biodegradable—unlike conventional plastic bags that can persist for many years. This means paper bags are less likely to remain as long-lasting litter in the environment if they end up improperly disposed. (en.wikipedia.org)3) Often recyclable (supports a circular approach)Paper bags can typically be recycled through paper collection systems (re-pulping into new paper products). Recycling reduces the need for fresh raw materials and lowers waste going to landfills. (niassembly.gov.uk)4) Compost/organic waste separation can become easier (if designed for it)Some paper-based bag products are used for collecting biowaste/compost in municipalities because they’re compatible with organic-waste handling (depends on whether they’re coated/treated). In general, eco-friendly paper bags can fit better into waste segregation efforts than plastic. (thepaperbag.org)5) Better alignment with waste-reduction goalsSri Lanka’s waste management direction includes separation/recycling initiatives and efforts to limit environmental harm from plastics. Eco-friendly paper bags support these goals by reducing the volume of problematic plastic waste. (unep.org)6) Can reduce “litter” impacts compared to plasticsEven when studies differ based on assumptions (e.g., weight, reuse, recycling rates), paper bags can reduce litter persistence because paper is more likely to break down than plastic. (ncasi.org)Quick tips to make the paper-bag choice truly “eco-friendly”Choose uncoated / minimally treated paper when possible (so it biodegrades/recycles better).Reuse the bag multiple times (reuse is one of the biggest factors in reducing overall impact).Avoid plastic-lined “paper” bags unless you know they’re accepted in local recycling/processing.If you tell me what kind of bag you mean (e.g., plain brown paper, grocery paper with handles, paper bags for takeaway food, or compostable paper bags), I can tailor the benefits and also flag any trade-offs for that specific type.

Best types of paper bags for bakery productsThe “best” paper bag mostly depends on grease/moisture level, heat, and whether you’re packaging dry items (bread) vs oily/fried/iced items (pastries, donuts, fried snacks).1) Greaseproof (grease-resistant) paper bags — best for oily bakery itemsUse for: donuts, fried snacks, pastries with fillings that can leak oil, items that get grease stains.Why: the paper is treated/coated so oils don’t soak through as easily (helps prevent greasy staining and bag weakening). 2) Food-grade kraft paper (often heavier GSM) — best for sturdier carryUse for: bread, rolls, cookies, muffins (especially if not very oily).Why: kraft is strong/tear-resistant, and you can choose the right paper weight (GSM) for the item’s load. (en.wikipedia.org)3) Lined kraft / PE-laminated or coated barrier bags — best for high moisture/grease contactUse for: very moist items, foods that may release moisture, or products where you want maximum barrier performance.Why: lining/coatings add a barrier against grease and/or moisture (but may reduce recyclability vs unlined paper). (en.wikipedia.org)4) Bread/bakery “SOS” or carry bags (with grease-resistant lining) — best for counter serviceUse for: grab-and-go bread and standard bakery portions.Why: this format is common in bakeries and often comes in grease-resistant versions; many suppliers also offer optional windows and handle styles. 5) Drywaxed / moisture-barrier style paper bags — best for sandwiches & some bakery itemsUse for: cookies + sandwiches, or items where moisture protection matters.Why: waxed/drywaxed treatments provide moisture-proofing and grease resistance (though it depends on the specific product spec).6) Inner wrap + outer paper bag (belt-and-suspenders approach)If your item is greasy, one very common approach is:Inner greaseproof/wrapped layer (prevents oil transfer)Outer kraft/SOS carry bag (brand + strength)Quick cheat sheetBread / dry pastries: kraft (pick a heavier GSM as needed)Donuts / fried items / greasy pastries: greaseproof (or lined barrier)Moist/very leaky items: barrier-lined paper or moisture-barrier style + inner protection

Yes. We supply bulk orders for businesses, food outlets, retail stores and events. Pricing depends on the bag style, size, material, print and quantity, so contact us with your requirement and we will give you a suitable quote.