Frequently asked questions

Where can i buy these bags


1) You can visit our shop at below address and purchase over the counter. We maintain ample stocks at our shop most of the time. Paper Bag Shop 688/7 Galle Road Colombo 3 Tel -114343705/ 0773370617 2) Login to www.paperbags.lk and purchase online 3) You can purchase limited products on Daraz for cash on delivery and easy check out




What is the minimum quantity i can buy


Any quantity can be purchased at our outlet. Price is base on the quantity you purchase. Please click on PRICE LIST page to compare price and size Minimum quantity applies to online sales based on the type of bag you purchase. You can see the quantities on the respective page when you select from the drop down list.




Can i get my logo printed on the bag


Free print is offered for Natural Brown Carrier Bags ( Bags with twisted rope handle) with one side one colour for orders over *2000* bags. You only pay for the bags. You can select the quantities you want to print by visiting PRINT LOGO page. See the print charges in a chart to compare rates and sizes by visiting PRICE LIST page. We take 21 working days to devliery the printed bags For quantities less than 500 Carrier bags a sticker is recommended. We don't do stickers but Print Mart down Duplication road do them.




Which areas are categorized as suburbs


Suburb Demarcation
Attidiya Athurugiriya Battaramulla Dehiwala EthulKotte Homagama JaEla Kotte Kadawatha Kaduwela Kalubowila Kandana Kelaniya Katunayake Kiribathgoda Kohuwala Koswatte Kolonnawa Kotahena​ Kottawa Kotte Madampitiya Maharagama Malabe Moratuwa MountLavinia Narahenpita Nadimala Nawala Nugegoda Pamankada PitaKotte Rajagiriya Ratmalana Pannipitiya Peliyagoda Piliyandala Ragama Thalawathugoda Wattala Wellampitiy Wickramasinghapura




How do I pay


If you are visiting our shop in Colpity, you can pay by cash, card or debit card at the counter, If you are buying online, payment can be made, anytime after checking out and completing the online order using the following two methods *1) Bank Transfer* A direct deposit to our bank account shown below followed by an email with a copy of the transfer to sales@paperbags.lk Paper Bag Shop Pvt Ltd Commercial Bank Pettah branch 1240018040 Swift Code - CCEYLKLX *2) Request Credit Card Payment Link* Request a payment link (Simple Pay- Operated by Commercial Bank) by sending an email to sales@paperbags.lk. with the ORDER NUMBER and a message "SEND PAYMENT LINK" Click the link and make the payment like you would usually do for an online transaction. Please make sure the total is tallying with your order value before making the payment. On completing payment you will get notified by your card provider and we will process the order the following working day.




What days are you open


We are working from Mon - Fri 9.30 - 5.30 pm Sat 9.30 to 3.30 pm Closed - Bank and public holidays




Where are you located


Paper Bag Shop 688/7, Galle Road, Colombo 3 Phone - 114343705/ 0773370617 Email - sales@paperbags.lk Click HERE to see the location on Google Maps




How do i return or exchage what I purchased


Paper Bag Shop will make sure all deliveries to reach you and paper bags to be up to your expectations. In the event the bags you received does not match your order, defective, damaged during transport and not in a usable condtition, a full refund or replacement will be made within 2 working days after receiving the returns. For exchange or return, goods along with the packaging has to be returned in a resalable condition at your cost within 1 working day after purchase for a full refund. Before you order, please note the actual color shades, appearance and some characteristics of the paper bags may not exactly match with the images dispalyed on our website. Please expect a 1cm tolerance on the size. Texture and gauge may also not be up to expectations. For any clarification please call or request for images prior to purchasing online or visit shop if variations are not acceptable to avoid any disputes, especially when purchasing colored bags.




How much do you charge to deliver to my location


We deliver all island Rates depend on delivery location and weight of the order. Rates will display when the location is selected on the checkout page. Payment can be made after checking out. In the rate page you can select to arrange your own pick up or use PICK ME FLASH to pick up. Cash on delivery is available within Colombo and adjoining suburbs. Please call to clarify.