Frequently asked questions

To complete payment1) Complete checkout2) Wait for the Order Confirmation email 3) Make the payment by bank trasfer to the account below Account Name - Paper Bag Shop Pvt Ltd,Account Number – 1240018040Bank - Commercial BankBranch - Pettah4) Respond to Order Confirmation email by attaching Screen shot of bank depositYour name Contact number5) Await Ready For Collection or a Package Dispatched notification email. Need Help? Call 0773370617

If your delivery location is not found below, then you need to select OUTSTATION  or NORTHEAST.Zone ADehiwala Kalubowila Kolonnawa Kotahena​ MountLavinia Narahenpita Nadimala Nawala Nugegoda Kohuwala Rajagiriya MadampitiyaZone BAthurugiriya Battaramulla EthulKotte Homagama JaEla Kotte Kadawatha Kaduwela Kandana Kelaniya Katunayake Kiribathgoda  Koswatte Kottawa Kotte Maharagama Malabe Moratuwa PitaKotte Ratmalana Pannipitiya Peliyagoda Piliyandala Ragama Thalawathugoda Wattala Wickramasinghapura

Paper Bag Shop will make sure all deliveries to reach you and paper bags to be up to your expectations. In the event the bags you received does not match your order, defective, damaged during transport and not in a usable condition, a phone or a replacement will be made within 7 working days after receiving the returns.For exchange and return, goods along with the packaging have to be returned in a resalable condition at customers’ cost within one working day after purchase, for a full refund.Before you order, please note the actual color shades, appearance and characteristics of the paper bags may not exactly match with the displayed images On the website. Please allow 1cm tolerance on the size from all sides.For any clarifications, please call or request for images prior to purchase online or visit shop if variations are not acceptable to avoid any disappointments, especially when purchasing colored bags